Shipping

All orders are sent by DHL and delivered with a required signature. We will not be liable for a lost or missing order that has been signed for in a building. When your order is shipped, we will send you an email with your DHL tracking number.

mas offers free standard shipping on all orders made in North America. Please note that your free shipping will be applied to your order at checkout.

Delivery times are indicative. Orders placed before 12:00 (HAE) will be shipped the same day.

	Fedex - Standard expedition	Delay
North America Europe	Free	4 to 10 working days
Rest of the world	$75	7 to 10 working days

When placing your order please ensure that the billing and shipping address details are correct, as we are unable ro redirect once created.

If you would like to receive your package in a shorter delay, it is possible to choose the express shipping when you checkout. The cost is a flat rate of $60 and will arrive between 1 to 3 working days. Note that any longer delays due to customs or due to the carrier may happen and may be out of our control.

Taxes and duties

Prices are displayed in Canadian dollars, US dollars or euros, depending on your location. Prices do not include taxes.

Canada: applicable taxes are added at checkout. No customs duties apply.

United States: applicable taxes are added at checkout. Customs duties are included, so there are no charges on delivery.

Europe and rest of the world: customs duties and import taxes are the customer’s responsibility and are payable upon delivery.

Duties and taxes vary by country. For details, please contact your local customs authority. mas is not responsible for any costs, taxes or delays related to customs.

For questions about international delivery, contact us at info@themasfamily.com.

Returns

mas offers a return policy of 14 days following the date of delivery. The request must be made within 14 days of receipt of the product. mas product must be sent in their original condition (packaging, accessories, dust bag, etc.)

mas will refund the amount paid (excluding any taxes, duties and return delivery costs) to the card with which you made the payment. Only the original purchaser of the product can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 10 days.

All products purchased from themasfamily.com can only be returned to the mas office in Canada.

Mas will not be responsible or liable if any item(s) you wish to return is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

If ever the item bought online is deemed faulty, mas reserves the right to either repair, replace or refund the item at no additional cost to the customer within 14 days following the date of delivery.

If you have any questions regarding a return please contact us at info@themasfamily.com 

You can return any product purchased on mas within 14 days. Here’s how:

1. Contact us via info@themasfamily.com to obtain a return authorization

2. Once you have received the return authorization for your order, you can return the product back to our office in Canada. No parcel will be accepted without a return authorization

3. The product must be returned to:

Mas attention: Product return

313 rue principale, St-Sauveur

St-Sauveur, Quebec,Canada

J0R1R6