Shipping

All orders are sent by Fedex and delivered with a required signature. We will not be liable for a lost or missing order that has been signed for in a building. When your order is shipped, we will send you an email with your Fedex tracking number.

mas offers free standard shipping on all orders made in North America. Please note that your free shipping will be applied to your order at checkout.

Delivery times are indicative. Orders placed before 12:00 (HAE) will be shipped the same day.

 

Fedex - Standard expedition

Delay

North America

Free

4 to 10 working days

Europe

$25

7 to 10 working days


When placing your order please ensure that the billing and shipping address details are correct, as we are unable ro redirect once created.

Taxes and customs

The prices of mas products are expressed in Canadien, Euro or in US dollar depending on your location.

Orders placed within Canada include taxes and do not contain any custom duties.
For orders outside of Canada, custom duties are the responsibility of the customer.

mas is not responsible for any action and/ or costs and / or taxes and/ or delays due to customs where we have no control. 

If you want more information regarding custom fees and taxes in your country you may contact your local authorities to take notice of these fees and the respective values that differ from country to country. It will be your sole responsibility to claim such import charges back from the applicable authority in your country.
If you have any questions regarding international delivery please contact us at info@themasfamily.com

Returns

mas offers a return policy of 14 days following the date of delivery. The request must be made within 14 days of receipt of the product. mas product must be sent in their original condition (packaging, accessories, dust bag, etc.)

mas will refund the amount paid (excluding any taxes, duties and return delivery costs) to the card with which you made the payment. Only the original purchaser of the product can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 10 days.

All products purchased from themasfamily.com can only be returned to the mas office in Canada.

Mas will not be responsible or liable if any item(s) you wish to return is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

If ever the item bought online is deemed faulty, mas reserves the right to either repair, replace or refund the item at no additional cost to the customer within 14 days following the date of delivery.

If you have any questions regarding a return please contact us at info@themasfamily.com 

You can return any product purchased on mas within 14 days. Here’s how:

  1. Contact us via info@themasfamily.com to obtain a return authorization

  2. Once you have received the return authorization for your order, you can return the product back to our office in Canada. No parcel will be accepted without a return authorization

  3. The product must be returned to:

Mas attention: Product return

722 boulevard des Laurentides,

Piedmont, Quebec,Canada

J0R1K0